View all glossary terms

Capturing Customer Feedback

Capturing customer feedback is an important process for any business to understand the needs and wants of its customers. It helps identify improvement areas, build customer loyalty, and develop better products and services. There are many different methods of capturing customer feedback, such as surveys, interviews, focus groups, and customer service interactions. Surveys are a great way to collect feedback from large numbers of customers, while interviews and focus groups provide more in-depth insights. Customer service interactions can also offer valuable feedback, allowing businesses to respond to customer needs in real-time. By capturing customer feedback, businesses can gain valuable insights into their customers and make informed decisions about their products and services.

Glossary categories

Additional glossary terms

Organize Feedback

Organize Feedback is an easy-to-use app that helps you collect, monitor and analyze feedback from your customers so you can make better business decisions. Get the insights you need to make smarter decisions, faster.

Product Management Customer Feedback

Product Management helps you capture customer feedback, measure customer satisfaction, prioritize customer needs, and ensure customer success. Make sure to keep your customers happy and get the most out of their experience.

Agile Release Trains

Agile Release Trains help teams deliver value to customers faster and with higher quality. They enable teams to work together more efficiently and effectively, delivering releases every few weeks or months. With an Agile Release Train, teams can manage complexity, scale, and accelerate delivery.

Drag-and-Drop Roadmap

A drag-and-drop roadmap is a visual tool.

Roadmap templates

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.