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Capturing Customer Feedback

Capturing customer feedback is an important process for any business to understand the needs and wants of its customers. It helps identify improvement areas, build customer loyalty, and develop better products and services. There are many different methods of capturing customer feedback, such as surveys, interviews, focus groups, and customer service interactions. Surveys are a great way to collect feedback from large numbers of customers, while interviews and focus groups provide more in-depth insights. Customer service interactions can also offer valuable feedback, allowing businesses to respond to customer needs in real-time. By capturing customer feedback, businesses can gain valuable insights into their customers and make informed decisions about their products and services.

Glossary categories

Additional glossary terms

Saas Feedback

SaaS Feedback is the perfect way to get customer feedback and make your business more profitable. Get insights into customer sentiment, target areas of improvement, and get an edge on your competition with SaaS Feedback!

Instant Feedback App

Instant Feedback App helps you get real-time feedback from your customers. Get insights on customer satisfaction, product reviews & more with an easy-to-use survey tool. Make informed decisions & grow your business faster with real-time feedback.

Feedback Management Service

We help businesses to manage feedback from customers, employees and other stakeholders. Our feedback management service offers tools for collecting and analyzing feedback quickly and easily, so you can take action to improve your performance.

Canny Changelog

Canny Changelog provides an easy way to track changes to your product, automatically generating updates and keeping customers informed. It's a must-have tool for product teams, helping them stay on top of changes and keep customers in the loop.

Roadmap templates

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.