View all glossary terms

Customer experience (CX)

Customer experience, or CX, refers to the overall interactions a customer has with a business. It involves how customers perceive every aspect of their interactions with a company, from the initial contact to the after-sales service. CX is important because it helps businesses to create lasting relationships with their customers, build customer loyalty, and drive repeat purchases. It also helps to encourage customer referrals and positive reviews, which can help to increase brand visibility. To create a successful CX strategy, businesses must deliver excellent customer service, build customer trust, and offer personalized experiences. Additionally, businesses should use customer feedback to improve the customer experience continuously. Overall, customer experience is essential for successful businesses, as it is essential for creating customer loyalty and driving business growth.

Glossary categories

Additional glossary terms

Capacity planning

Capacity planning is an essential process for businesses to ensure they have the resources, materials, and staff necessary to meet customer demands. It helps to effectively allocate resources and plan for future needs, enabling businesses to maximize efficiency and profitability.

Dependency management (product)

Dependency management (product) makes it easier to manage project dependencies. Automatically update, install, and develop dependencies for your project with a single command. Get the most updated and secure dependencies for your project.

Client Feedback Software

Client feedback software helps businesses to collect and manage customer feedback quickly and easily, allowing them to improve their products and services and gain valuable insight into their customers.

Manage Feature Requests

Manage feature requests easily and efficiently. Our software makes it simple to assign tasks, track progress, and ensure that all requests are handled in a timely manner. Keep your product roadmap on track and keep customers happy!

Roadmap templates

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.