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Customer Feedback Management

Customer Feedback Management is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback management when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback management when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback management to align stakeholders, focus effort, and measure success against customer and business outcomes.

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Additional glossary terms

Best Customer Feedback Software

Best Customer Feedback Software explained for product managers—what it is, when to use it, and how it drives better product decisions.

What Is A Product Led Organization

What Is A Product Led Organization explained for product managers—what it is, when to use it, and how it drives better product decisions.

Customer Feedback Management Tool

Customer Feedback Management Tool explained for product managers—what it is, when to use it, and how it drives better product decisions.

Customer Experience Roadmap Template

Customer Experience Roadmap Template explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.