View all glossary terms

Customer Feedback Management

Customer Feedback Management is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback management when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback management when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback management to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Best Enterprise Feedback Management

Best Enterprise Feedback Management explained for product managers—what it is, when to use it, and how it drives better product decisions.

Feedback About Product

Feedback About Product explained for product managers—what it is, when to use it, and how it drives better product decisions.

Benefits Of User Feedback

Benefits Of User Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

How To Collect Product Feedback

How To Collect Product Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.