View all glossary terms

Customer Feedback Platform

A customer feedback platform is a comprehensive software solution that captures customer feedback and insights. It enables businesses to understand customer needs better, wants, and experiences by collecting and analyzing customer feedback. The platform empowers businesses to gain actionable insights that can be used to improve the customer experience and optimize their products and services. Features of customer feedback platforms include survey and rating creation, sentiment analysis, customer segmentation, customer journey mapping, customer loyalty tracking, and more. Businesses can improve customer service, optimize product/service offerings, and increase customer loyalty by leveraging a customer feedback platform.

Glossary categories

Additional glossary terms

Product Operations Services

Product Operations Services provide the expertise and support needed to create, develop, and optimize your product. Our team of experienced professionals will help you to deliver the best product experience and maximize your potential.

B2B Feedback Software

Make customer feedback work for you with b2b feedback software. Our software helps you collect, analyze, and act on customer feedback to improve your business processes and grow your bottom line.

Definition of done

Definition of Done (DoD): A set of criteria used to determine when a project is considered complete, ensuring that no detail is overlooked and the product is of high quality. DoD is essential to successful project management.

Feedback Management Tool

This feedback management tool helps you collect and act on customer feedback quickly and easily. It is designed to help you better understand your customers, make data-driven decisions, and drive customer satisfaction.

Roadmap templates

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.