View all glossary terms

Customer Feedback Tools

Customer feedback tools are software applications that enable businesses to collect, measure, and respond to customer feedback. They help companies to identify trends and issues in customer experience and satisfaction, allowing them to make informed decisions and improve customer service. Customer feedback tools typically include surveys, live chat, and feedback analysis tools. Surveys collect customer feedback, while live chat tools allow customers to interact with customer service agents in real-time. Feedback analysis tools allow companies to analyze customer feedback data and uncover insights to inform product and service development.

Glossary categories

Additional glossary terms

Feedback Loop Product Management

Feedback Loop Product Management helps companies create better products and experiences for their customers. Our process helps identify customer needs and behaviors, prioritize initiatives, and develop products that delight users.

Voting Widget

A voting widget that lets you easily create polls and surveys and get real-time results. Invite friends, family, and colleagues to vote and get quick insights on opinions and ideas. Make decisions faster and easier!

Canny Roadmap

Canny Roadmap helps you easily plan, prioritize, and track your team's work. It's the perfect solution for product and engineering teams who want to get organized, collaborate, and ship faster!

Product Operations Management

Product Operations Management is the process of efficiently managing and overseeing the production of goods and services. It involves planning, organizing, and managing resources to ensure the timely and cost-effective delivery of products and services to customers.

Roadmap templates

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.