View all glossary terms

Customer research

Customer research is an essential tool for businesses to gain insight into the needs and wants of their customers. It helps them to identify opportunities for improvement and to develop strategies that will help them to meet their customers’ needs. Customer research can take many forms, including surveys, interviews, focus groups, and online research. These methods provide valuable information that can be used to design a better customer experience and develop products and services that will meet the customer's needs. Additionally, customer research can help businesses to build marketing campaigns that are more effective in reaching their target audience. In summary, customer research provides companies with invaluable insights into the needs and wants of their customers, enabling them to develop strategies and products that will meet their customers’ demands.

Glossary categories

Additional glossary terms

Feature Request Tool

Our feature request tool helps you capture, prioritize, and track feature requests from your customers and stakeholders. Quickly and easily gather feedback and prioritize features to build the right product.

Hypertext Transfer Protocol (HTTP)

HTTP is the standard that defines how messages are formatted and transmitted, and what actions web servers and browsers should take in response to various commands. It's the foundation of data communication for the World Wide Web.

Product Ops Team Structure

The Product Ops team is an essential part of any organization. It provides structure and guidance to the product portfolio and helps ensure that the team is working together toward common goals. With the right structure in place, Product Ops can help drive success.

How Do You Collect User Feedback

Collecting user feedback is an essential part of any successful product. You can collect user feedback through surveys, interviews, analytics tools, and more. Use the feedback to continuously improve your product and experience for your users.

Roadmap templates

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.