View all glossary terms

Customer retention

Customer retention keeps customers loyal and engaged with a company, product, or service. It involves activities and strategies to ensure that customers continue buying from a business and remain faithful. Customer retention strategies focus on customer loyalty, satisfaction, and engagement. These strategies may include loyalty programs, customer surveys, targeted communications, reward programs, customer service, and customer experience initiatives. Customer retention aims to increase repeat business, lower customer acquisition costs, and improve customer lifetime value. Companies can foster relationships with their customers by focusing on customer retention and creating long-term customer loyalty.

Glossary categories

Additional glossary terms

B2B Product Roadmap

A B2B Product Roadmap helps guide your product strategy and plan for success. It empowers your team to make data-driven decisions and prioritize initiatives that align with your business objectives. #ProductRoadmap #B2B #DataDriven #BusinessObjectives

Agile Release Train

Agile Release Train is a unique approach to project management that focuses on incremental delivery, fast feedback loops, and frequent releases. This methodology helps teams quickly deliver high-value projects and maintain a sustainable pace of delivery.

Feedback Management System

Feedback Management System helps businesses quickly and easily collect, analyze, and act on customer feedback to drive better customer experience and business decisions.

Feature Request System

Our feature request system makes it easy to stay on top of customer feedback. Get organized, prioritize requests, and quickly turn customer feedback into product improvements.

Roadmap templates

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.