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Customer retention

Customer retention keeps customers loyal and engaged with a company, product, or service. It involves activities and strategies to ensure that customers continue buying from a business and remain faithful. Customer retention strategies focus on customer loyalty, satisfaction, and engagement. These strategies may include loyalty programs, customer surveys, targeted communications, reward programs, customer service, and customer experience initiatives. Customer retention aims to increase repeat business, lower customer acquisition costs, and improve customer lifetime value. Companies can foster relationships with their customers by focusing on customer retention and creating long-term customer loyalty.

Glossary categories

Additional glossary terms

User Feedback Tools

User feedback tools make it easy to collect, analyze and act on customer feedback. Whether you're looking for a simple feedback form or a comprehensive survey solution, these tools have you covered.

B2B Product Roadmap

A B2B Product Roadmap helps guide your product strategy and plan for success. It empowers your team to make data-driven decisions and prioritize initiatives that align with your business objectives. #ProductRoadmap #B2B #DataDriven #BusinessObjectives

Enterprise Feedback Management System

EFM is a powerful feedback management system that helps businesses collect, analyze and act on customer feedback. It's easy to use and provides valuable insights into customer satisfaction and loyalty.

Product Roadmap Guide

This product roadmap guide provides step-by-step instructions for building and managing a product roadmap. It's full of helpful tips and best practices from product management pros that will help you create an effective roadmap. Start your journey to success today!

Roadmap templates

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.