View all glossary terms

Customer retention

Customer retention keeps customers loyal and engaged with a company, product, or service. It involves activities and strategies to ensure that customers continue buying from a business and remain faithful. Customer retention strategies focus on customer loyalty, satisfaction, and engagement. These strategies may include loyalty programs, customer surveys, targeted communications, reward programs, customer service, and customer experience initiatives. Customer retention aims to increase repeat business, lower customer acquisition costs, and improve customer lifetime value. Companies can foster relationships with their customers by focusing on customer retention and creating long-term customer loyalty.

Glossary categories

Additional glossary terms

Product Feedback

Product feedback is essential for any business. It allows customers to share their experience, thoughts and opinions on a product or service. Get insights today and improve your product to give your customers the best experience!

Product Ops

product ops

Saas Product Development Roadmap

Our SaaS product roadmap creation tool puts you in the driver's seat to create a roadmap that meets your product and customer needs. Our interactive platform guides you through the process and helps you develop a roadmap that is tailored to your business.

B2B Saas Product Management

Our B2B SaaS Product Management solution helps businesses streamline the process of developing and managing products. Our platform offers flexible, automated, and user-friendly tools for product planning, roadmap creation, and launch management.

Roadmap templates

Initiative Roadmap Template

The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Swim Lane Roadmap Template

The Swim Lane Roadmap is a visual planning tool used to manage complex projects involving multiple teams or stakeholders, ensuring accountability, managing dependencies, and identifying bottlenecks.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.