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How Do You Categorize Customer Feedback

Customer feedback can be categorized into two different types: qualitative and quantitative. Qualitative feedback is subjective and includes customer opinions, comments, and impressions. This type of feedback is often difficult to measure and analyze but is still very valuable in understanding customer sentiment and needs. Quantitative feedback, on the other hand, is objective in nature and includes numerical data such as ratings, customer satisfaction surveys, and purchase analytics. This type of feedback is much easier to measure and analyze and can provide insights into customer behavior, preferences, and trends. By categorizing customer feedback into qualitative and quantitative segments, businesses can gain a better understanding of their customer’s needs and preferences and can use this information to improve their products and services.

Glossary categories

Additional glossary terms

Product Plan Software

Product Plan software helps you plan and manage product strategy, roadmap, launch and updates. It's designed to make it easy to collaborate and visualize product progress, so you can stay on top of the details and make your product a success.

Design Feedback Tool

Design Feedback Tool: Get accurate, instant feedback from experts on your design projects. Easily manage feedback from the entire team in one place. Improve collaboration, save time and get the best results.

Backlog (sprint)

Backlog is a great project and sprint management tool for Agile teams. It's designed to help teams work together, plan sprints, track progress, and collaborate on tasks. Get organized and get more done with Backlog!

Hypertext Transfer Protocol Secure (HTTPS)

HTTPS is a secure version of the Hypertext Transfer Protocol (HTTP) used to encrypt communication between clients and servers on the web. It helps protect website visitors from malicious content and keeps sensitive information secure.

Roadmap templates

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.

Swim Lane Roadmap Template

The Swim Lane Roadmap is a visual planning tool used to manage complex projects involving multiple teams or stakeholders, ensuring accountability, managing dependencies, and identifying bottlenecks.

Epic Roadmap Slide Template

An Epic Roadmap is a planning tool used in agile software development to visualize Epics, associated stories, timelines, and priorities, helping prioritize features and plan sprints.