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Customer Feedback Tools

Customer Feedback Tools is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback tools when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback tools when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback tools to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Outcome-Based Planning 204

Learn what Outcome-Based Planning 204 means in product management and how it is used in modern product strategy.

Website Feedback Software

Website Feedback Software explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap Prioritization 82

Learn what Roadmap Prioritization 82 means in product management and how it is used in modern product strategy.

Get User Feedback

Get User Feedback explained for product managers—what it is, when to use it, and how it drives better product decisions.

Roadmap templates

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Epic Roadmap Template

The Epic Roadmap is a visual planning tool used to plan and track the progress of larger-scale software development initiatives, communicate progress, and manage priorities.

Goals Roadmap Template

The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.