View all glossary terms

Customer journey map

A customer journey map visually represents a customer’s experience with a business. It helps companies understand how customers interact with them and how they can improve their products and services. The map shows the entire customer experience, from their first contact with the business to their final engagement. It includes each touchpoint along the journey and how the customer felt throughout the process. It often includes customer feedback and data to provide a complete picture. A customer journey map can help companies identify improvement areas and growth opportunities. Companies can use the insights to refine their customer experience and increase customer satisfaction.

Glossary categories

Additional glossary terms

Canny Saas

Canny SaaS is the perfect solution for companies of all sizes. Our platform is easy to use and allows you to have complete control over your customer feedback. Try it out today and start collecting valuable feedback from your customers!

Customer Feedback Benefits

Customer feedback is invaluable! It provides valuable insights that help businesses improve products/services, understand customer needs, and build better customer relationships. Benefits include increased customer satisfaction, improved customer retention, and increased sales.

Software Product Plan

Software Product Plan: Get organized and plan your next software product launch with our easy-to-use product roadmap software. Create and manage tasks and timelines, track progress and collaborate with your team - all in one place!

Fast.Io Alternative

Fast.io is an alternative for those seeking an efficient and secure way to speed up their website. It allows users to easily manage their content delivery network and optimize their website performance with ease. It's simple, fast and affordable.

Roadmap templates

Product Timeline Roadmap Template

The Product Timeline is a visual planning tool used in software development to track and plan product development, identify potential bottlenecks, and ensure timely delivery.

Sprint Plan Roadmap Template

The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Portfolio Roadmap Template

The Portfolio Roadmap is a visual planning tool used to manage and prioritize a portfolio of projects or initiatives, communicate progress, and manage priorities.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.