View all glossary terms

Customer journey map

A customer journey map visually represents a customer’s experience with a business. It helps companies understand how customers interact with them and how they can improve their products and services. The map shows the entire customer experience, from their first contact with the business to their final engagement. It includes each touchpoint along the journey and how the customer felt throughout the process. It often includes customer feedback and data to provide a complete picture. A customer journey map can help companies identify improvement areas and growth opportunities. Companies can use the insights to refine their customer experience and increase customer satisfaction.

Glossary categories

Additional glossary terms

Continuous integration

Continuous integration (CI) is an automated process that integrates code changes from multiple developers and tests them in a shared environment. This helps to quickly identify and fix bugs, reduce integration issues, and ensure quality software development.

Feature Request Tracker

Feature Request Tracker is an easy-to-use, powerful tool to help you keep track of feature requests from customers. Get organized and get feedback quickly, so you can prioritize and deliver the features your customers want!

Upvoty Alternatives

Looking for an alternative to Upvoty? Our list of top options provide a variety of features to help you find the best tool for your team's needs. From real-time feedback to advanced analytics, find the best fit today!

Product Owner Definition

Product Owners are responsible for delivering the highest value for their products, services, or projects. They are responsible for understanding customer needs and ensuring that their product meets customer requirements. They also ensure that the product is delivered on time and within budget.

Roadmap templates

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Kanban Product Roadmap Slide Template

The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Product Initiative Roadmap Template

The Product Initiative Roadmap is a visual planning tool used to manage and prioritize a set of related product initiatives, communicate progress, and manage priorities.