Voice of customers (VOC) is a term used to describe the feedback and insights that customers provide about a company's products or services. VOC is a powerful tool companies use to improve their customer experience and better understand consumer behavior. By gathering customer feedback and comments, companies can gain invaluable insights into how they can better meet customer needs. Examples of VOC include surveys, interviews, focus groups, and customer complaint logs. Companies can use VOC to identify and address areas of improvement, develop new products and services, and better understand customer sentiment. VOC can help companies build trust and loyalty with their customers and, ultimately, help to strengthen their brand.
Customer experience (CX) is about creating meaningful connections with customers through exceptional service and providing personalized experiences that help them achieve their goals. CX is the key to customer loyalty and driving long-term success.
Get real-time feedback from users and make informed decisions with data-driven insights. Our user feedback solutions provide actionable insights that help you understand customer behavior and make decisions that drive success.
Planio's pricing plans make it easy for businesses of all sizes to find an affordable solution. Choose from Basic, Pro and Enterprise plans to get advanced features, support and customization options that fit any budget.
Our customer-facing roadmap helps you understand the major changes and improvements we have planned that will directly benefit you. We make sure to keep you informed, so you can plan ahead and make the most of your experience with us.
The Goals Roadmap is a visual planning tool used to set and achieve goals within a specific timeframe, track progress, and communicate with stakeholders.
The Sprint Plan Roadmap is a visual planning tool used by agile software development teams to plan and track the progress of individual sprints, communicate progress, and manage priorities.
The Initiative Roadmap is a visual planning tool used to plan and track the progress of strategic initiatives or projects, communicate progress, and manage priorities.
The Kanban Product Roadmap is a visual planning tool used in agile software development to manage priorities, improve flow, and adapt to changing requirements in real-time.
The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.