📊Interactive Tool
NPS Calculator
Calculate your Net Promoter Score instantly. Enter your survey response counts below to see your NPS and how it benchmarks against industry standards.
How NPS Works
Ask customers: "On a scale of 0-10, how likely are you to recommend us?" Then categorize responses:
Promoters (9-10)
Loyal enthusiasts who actively refer others
Passives (7-8)
Satisfied but unenthusiastic, vulnerable to competitors
Detractors (0-6)
Unhappy customers who can damage your brand
Enter Your Survey Responses
SaaS NPS Benchmarks
70+
World-class — Apple, Tesla, USAA
50-69
Excellent — Slack, Zoom, Notion
30-49
Good — SaaS industry average
0-29
Improvement needed — Below average for SaaS
Below 0
Critical — Significant churn risk