A customer-facing roadmap is a document that outlines the plans and strategies a business has in store for its customers. It is designed to provide a clear view of what a company is doing to meet the needs and expectations of its customers. It is a communication tool to inform customers of upcoming changes and features and sometimes solicit feedback on new ideas and initiatives. The roadmap typically includes timelines for new product launches, feature updates, customer support enhancements, and other initiatives. It also provides a way for customers to understand how the company is prioritizing their needs and making progress toward achieving their goals. A customer-facing roadmap is essential for businesses to build customer trust and loyalty.
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