View all glossary terms

Customer Feedback Tools

Customer Feedback Tools is a product management concept used by teams to make better decisions and deliver outcomes aligned with strategy. In practice, it shapes how work is prioritized, planned, and executed across discovery and delivery.When to use: Apply customer feedback tools when clarity, alignment, or tradeoffs are required to move from ideas to impact.When not to use: Avoid relying on customer feedback tools when the problem is undefined or when speed matters more than structure.Example: A product team uses customer feedback tools to align stakeholders, focus effort, and measure success against customer and business outcomes.

Glossary categories

Additional glossary terms

Customer Discovery 193

Learn what Customer Discovery 193 means in product management and how it is used in modern product strategy.

Product Feedback Program

Product Feedback Program explained for product managers—what it is, when to use it, and how it drives better product decisions.

Lean Experiment 159

Learn what Lean Experiment 159 means in product management and how it is used in modern product strategy.

North Star Metric 115

Learn what North Star Metric 115 means in product management and how it is used in modern product strategy.

Roadmap templates

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Release Roadmap Template

The Release Roadmap is a visual planning tool used in software development to plan and track the release of software products or updates, communicate progress, and manage priorities.

Product Full Timeline Roadmap Template

The Product Full Timeline Roadmap is a visual planning tool used to track and plan the entire lifecycle of a product, ensuring stakeholders understand the development strategy, timeline, and dependencies.

Release Plan Roadmap Template

The Release Plan Roadmap is a visual planning tool used to manage and prioritize the development of specific product releases, communicate progress, and manage priorities.

Kanban Roadmap Template

The Kanban Roadmap is a visual planning tool used to manage and track the progress of tasks in a Kanban system, communicate progress, and manage priorities.