View all glossary terms

Feedback Tool

Feedback tools are software applications used to collect customer feedback and measure customer satisfaction. They typically include surveys, polls, Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) surveys, and customer experience (CX) surveys to help businesses understand how customers view their products and services. Feedback tools help companies to monitor customer sentiment, measure customer satisfaction, improve customer retention, identify product and service improvements, and measure customer loyalty. By leveraging customer feedback, businesses can develop strategies to improve customer experience, customer satisfaction, and customer loyalty, thereby increasing customer satisfaction, customer loyalty, and customer retention.

Glossary categories

Additional glossary terms

Feature Request System

Our feature request system makes it easy to stay on top of customer feedback. Get organized, prioritize requests, and quickly turn customer feedback into product improvements.

B2B User Feedback Tool

A B2B user feedback tool helps businesses understand their customer's needs and wants, enabling them to make informed decisions that will help them build better products and services. Get fast, actionable insights today!

Feedback Management Process

Feedback management is an important process that helps businesses understand customer needs and improve their products and services. It involves collecting, analyzing, and responding to customer feedback in an efficient and effective manner.

Feedback (customer)

Give your customers a voice and get the feedback you need to improve your business. Quickly and easily capture customer insights and use them to take your business to the next level.

Roadmap templates

Product Feature Roadmap Template

The Product Feature Roadmap is a visual planning tool used to manage and prioritize the development of specific product features, communicate progress, and manage priorities.

Quarterly Roadmap Template

A Quarterly Roadmap is a planning tool used by organizations to outline goals, priorities, and tasks for a three-month period, providing direction, alignment, and structure.

Product Features Roadmap Template

The Product Features Roadmap is a visual planning tool used in software development to align product development with business goals, communicate progress, and manage priorities.

Features by Month Roadmap Template

A Features by Month Roadmap Template is a planning tool used in software development to organize and prioritize features, communicate progress, and align with business objectives.

Now Next Later Roadmap Slide Template

The Now Next Later Roadmap is a visual planning tool used in agile software development to prioritize tasks and manage backlogs, improving productivity and focusing on delivering value to customers.